Refund policy
Refund Policy
At PawCare™, customer satisfaction is our priority.
If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
Eligibility
To be eligible for a return:
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The item must be unused and in its original condition.
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The product must be returned in its original packaging.
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Proof of purchase is required.
Non-Returnable Items
The following items cannot be returned:
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Gift cards
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Personalized or customized products
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Items marked as final sale
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery. We will replace the item or issue a full refund at no additional cost.
Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 5–10 business days.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Contact
For any questions, contact us at: